OK|Public Web Hosting » News

Downtime Today – December 6, 2009 RESOLVED

Eliot — Sun, 06 Dec 2009 18:20:36 +0000

Update 11:26 12/6 EST (below) Today some OK Public customers have been experiencing some unexpected downtime for which we sincerely apologize.

This is unscheduled and was caused not by issues with our servers but by a mistake by the datacenter that we use. The gyst of the issue is that the datacenter launched a change to their internal infrastructure and in doing so, they incorrectly altered the DNS settings for domain names that resolve to servers within the datacenter. So basically OK Public’s servers and your sites are up and running just fine right now but, because of the DNS issue, people viewing your websites via the web aren’t being properly directed.

We are in contact with technicians at the datacenter and, although we don’t have an estimate time for when all sites will be back up, we will keep you posted here with any new information.

All the Best,
Eliot

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Update 2:07 EST

Just received an ETA of 60-90 minutes from a datacenter administrator. Will add more info as it comes in.

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Update 3:47 EST

I wanted to update everyone as it’s been 100 minutes since my last update in which I mentioned the datacenter had given me an ETA of 60-90 minutes to resolve the issue. Alas, there are still OK Public users experiencing issues. We’ve been hounding them for info but unfortunately we have nothing new to report right now. I’ll post here as soon as I have any new information.

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Update 8:08 EST

Unfortunately there is no update of significance at this time. At 5:10 today our datacenter said that the issue had been resolved. Here is the exact communication:

At this time, DNS issues have been resolved. Customers may still see some truncated data in their customer portal and this will be corrected within the next 24 hours.

We apologize for this disruption and thank you for your continued patronage and understanding.

That was at 5:10 and 3 hours later the issues aren’t resolved.

And here is the latest aknowledgement from an admin that I discovered in a forum, which was posted at 7:50:

Hey folks, we realize there are still issues with those customers who used to have geodns as slaves to their master servers. We’re still working on identifying and correcting the source of these issues. Sorry about the slowness of updates.

I know this doesn’t make it better as many of you are still having issues, but please know we’re doing the best we can on our end. I’ll post again with any additional information.

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Update 11:26 EST

The DNS issues have been resolved by the datacenter and your sites should be coming online shortly if they aren’t already. I am confident that there shouldn’t be any additional issues caused by the overlying DNS problem but I will post again here if any arise. I will also post any additional information that I receive from the datacenter as to why this occured and plans for the future.

Thank you all for your patience and understanding. Again, I sincerely apologize for the downtime.

All the Best,
Eliot

Commenting Added to Articles

Eliot — Sat, 03 Feb 2007 05:06:31 +0000

We’ve added the ability to comment on current and future articles. We’d love to get feedback on these knowledge articles that we hope provide some valuable information about building your site with OKPublic. Hopefully posting a comment can also provide an opportunity to ask any lingering questions. Also, we know that you have great ideas and we’d appreciate any additional tips that you’d like to tag on. If you have any topics that you’d like us to cover, please contact us and we’ll be on it.

All the Best,
Eliot

OK|Public on Ruby on Rails

Eliot — Sat, 01 Apr 2006 23:43:31 +0000

It’s official. After recieving multiple requests, we now provide the Ruby on Rails framework on our hosting plans.

If you’d like to add Ruby on Rails to your already existing hosting plan, please shoot us an email with the username of your account with “Ruby on Rails” in the subject line.

If you would like to setup a new account with Ruby on Rails, please specify that in the comments sections during the ordering process.

Spring Cleaning!

Eliot — Tue, 21 Feb 2006 05:06:08 +0000

As Spring slowly crawls towards us here in the Northeast corridor of North America, we’ve hauled out the old and brought in the new with a fresh design for okpublic.com.

Please let us know what you think of the new design as well as if you are experiencing any bugs in your browsers.

OK|Public Web Hosting » News

Downtime Today – December 6, 2009 RESOLVED

IMPORTANT: Downtime for Datacenter Power Maintenance

Moving On Up – Server Migration

Commenting Added to Articles

OK|Public on Ruby on Rails

Spring Cleaning!